At Gujju Shop, we want you to have a tension-free shopping experience. Please review our policy on cancellations and refunds below:

  • Order Cancellation: Customers can cancel their order at any time before it is dispatched for delivery. To cancel an order, please contact our support team at Support @gujju.shop or call 9099110411. Once an item is out for delivery, cancellations are no longer permitted.
  • Return Windows: We offer a 7-day return window from the date of delivery for most physical items (Electronics, Home Decor, Fashion) if they are received damaged, defective, or vary significantly from the description. Items must be unused, in their original packaging, and have all product tags intact.
  • Non-Returnable Items: Certain categories, such as opened personal care items, cosmetics, innerwear, or digital vouchers, are non-returnable due to hygiene and health standards.
  • Refund Timeline & Processing: Once a returned item is picked up and verified by our local delivery team, a refund will be initiated.
    • For online payments (UPI, Cards, Net Banking), the refund will be credited back to the original payment source within 5 to 7 business days, in strict compliance with standard banking turnaround times.
    • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or platform credits as preferred by the customer.